Candidates will normally hold a recognised first or second class honours degree (or equivalent), or a postgraduate qualification for which a degree or HND qualification was a necessary entry requirement. Applicants with relevant work experience in the IT field and related professional qualifications i.e. ITIL®, will be considered on an individual basis.
The course is aimed at students who wish to develop a career within the many areas of IT Service Management (ITSM) including IT service strategy, design, delivery and support, project, change and transition management, quality initiatives and continual improvement. Exemptions for ITIL professional courses are available through this course. Information Sciences recognises the importance of career-centred skills and therefore modules are aligned to ´Skills Framework for the Information Age´ (SFIA®).
This course has been designed to meet the need for competent and qualified staff that can enable organisations to maximise the value of Information Communications Technology (ICT) and IT Services. It is suitable for any student wishing to move into IT Service Management, and is particularly relevant to business strategic planning, service delivery and support, continuity planning, application and infrastructure management, quality management, project and change management.
Special course features
Perfect course for IT students wishing to move into IT service management
IT service management has expanding job opportunities
Implementing Service Management
Information Systems Development
Project and Change Management
Quality and IT Service Provision
Strategic information Systems and Quality Management
Knowledge, Asset, Access and Event Management
Graduates from this course have excellent career prospects in the field of IT service management. They are equipped with the skills for outsourcing, IT and business strategic planning, service delivery and support, continuity planning, application and infrastructure management. Graduates are prepared for employment in all areas of service management from help desk through to second and third level work in IT support. They have the knowledge and expertise to lead projects such as outsourcing management, contingency planning, strategic alignment, implementing continuous improvement, reducing costs, project and change management.
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